Returns Policy & Shipping Information
Cancellations, Returns, Refunds, Damages, & Missing Items
Satisfaction Guarantee
We want you to be completely satisfied with your purchase from us. However, if for any reason you are not 100% happy with your order, we are here to help.
Our satisfaction guarantee policy allows you to initiate a return within 30 days from the date of purchase for a full refund. After 30 days, you can still return your item for store credit or an exchange within 90 days from the date of purchase. To be eligible for a refund, the product must be returned in new or used condition.
Please note that the buyer is responsible for all shipping costs, including those for international orders. Once we receive your return, we will issue a refund to your original payment method, minus the original shipping fees which are non-refundable. If your original payment method is not available, we will provide you with store credit instead.
If you wish to exchange your item, we offer free exchanges. If the item you are exchanging for is more expensive, you will need to pay the remaining balance. If the item is less expensive, you will receive a refund to your original payment method.
The satisfaction guarantee is not applicable to orders consisting of solely sample products.
To initiate a return, please email us at [email protected] with your order number and the reason for your return.
Returns address:
DS Laboratories Returns
1850 NW 84th Ave. STE108
Miami, FL 33126
Cancellation Policy
Customers can cancel an order any time BEFORE it ships and a tracking number is already in the system.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
For a complete list of countries we ship to visit here:
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Standard shipping within the United States of America is free for orders over $50. With the option to pay for Priority mail or Next day air shipping. All USA subscription orders receive free shipping regardless of order total.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
All orders are shipped within 24-72 business hours of your order confirmation.