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Returns Policy & Shipping Information

Cancellations, Returns, Refunds, Damages, & Missing Items

 

Cancellation Policy

Customers can cancel an order any time BEFORE it ships and a tracking number is already in the system.

 

Returns, Refunds, Damages, & Missing Items

The customer has 7 days after the item has been received to ship it back (unopened) to us at their cost. If the customer is facing an issue related to an error in DS Laboratories shipping department, such as the wrong item was shipped or a missing item, they must contact DS Laboratories within 7 days of receipt to report the missing/wrongful item and we will work with you to make it right.


The Customer must write in to request Return Authorization Number before shipping their return so we can credit the refund to the correct order.

We do not accept returns of opened or used products, only products that are in their original packaging material with all seals and wrapping will be accepted.
Returns are NOT accepted for any international order.

All returns must be approved by a customer experience manager at [email protected]


Returns address: 
DS Laboratories Returns 
1850 NW 84th Ave. STE108 
Miami, FL 33126

 

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

For a complete list of countries we ship to visit here:

Shipping Countries

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Standard shipping within the United States of America is free for orders over $50. With the option to pay for Priority mail or Next day air shipping. All USA subscription orders receive free shipping regardless of order total.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

All orders are shipped within 24-72 business hours of your order confirmation.