Cancellations, Returns, Refunds, Damages, & Missing Items
Customers can cancel an order anytime BEFORE it ships and a tracking number is already in the system.
The customer has 7 days after the item has been received to ship it back (unopened) to us at their cost unless the order is being returned due to an error in DS Laboratories shipping department, such as the wrong item was shipped.
The Customer must write in to request Return Number Authorization
The customer must pay for return shipping for canceling any subscription order after it has been shipped. Subscription options are made very clear on the website to avoid confusion.
We do not accept returns due to the customer being unsatisfied with the product. We sell cosmetic dermatology treatments (not cures) and make no guarantees on any products to work for specific customers. We strongly suggest and advise that treatments start taking effect within 60-90 days of continuous use.
Returns are NOT accepted for any international order.
Please be sure to read the product ingredients to ensure you do not have allergies to the product/s you are purchasing. DS Laboratories is NOT responsible for any allergic reactions you may have with our product. We do not accept returns due to allergic reactions to our products.
All returns must be approved by a customer experience manager at [email protected]
DS Laboratories Returns
1607 NW 84th Ave.
Miami, FL 33126